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Help with your price, pickup, payment or data wipe — just ask.
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Ask about prices, your device or your pickup and we will reply on WhatsApp.
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Talk to our support team about a quote, a pickup or a payment.
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Frequently asked questions
Clear answers on how prices, doorstep pickup and payments work.
How do I sell my gadget on changeKro?
Find your device on the site, answer a few questions about its condition and get an instant quote. Pick a pickup slot that suits you; our agent checks the device at your address and pays you on the spot. We pick up from home and office addresses.
What do you mean by instant cash?
Our agent checks your device at your door. If it matches what you described, you are paid right there, before you hand it over.
How do you determine the price for my device?
The price depends on the model and its condition. Your answers to the condition questions set the quote, and the agent confirms them at pickup.
Why did I get paid less than the quote, or what if the condition doesn't match?
If the device differs from what you described, the agent gives you a revised quote on the spot. Accept it and get paid, or decline and keep your device at no cost.
What do you do with my old phone?
We refurbish it and sell it to retailers, who resell it as a second-hand device.
Do you charge anything for picking up my gadget?
No. Pickup is free.
What if my pickup is delayed?
If you haven't heard from your pickup agent, contact support with your order number and we'll sort it out.
What if your agent damages my phone?
Our agents handle every device with care. If you have any concern about how your device was handled, contact support straight away.
My model isn't listed. How do I sell it?
We stop listing models that are very old or no longer resell, such as feature phones. If yours is missing, email support@changekro.in with the brand, model, configuration and condition, and we'll reply with a quote if we can buy it.
My phone is under 12 months old but the screen is broken. Why isn't it under warranty?
Manufacturer warranties don't cover physical damage, so a broken or damaged screen makes the device out of warranty, whatever its age.
Do I need to give the original invoice?
Only if you claim the device is under warranty: warranty devices get a better price, so we need the original invoice at pickup. We also need a valid ID proof, which our agent photographs at pickup.
My gadget is under warranty but I lost the invoice. What now?
Without an invoice the warranty can't be counted, so the device is priced as more than a year old. Only Indian invoices count for warranty.
I bought my phone outside India. Will you buy it, and do you buy locked phones?
Yes, we buy devices bought abroad, priced as out of warranty because their warranty usually applies only in the country of purchase. We don't buy locked or CDMA phones.
Can I reschedule my pickup?
Yes. Call or WhatsApp +91 9992225412, or email support@changekro.in, with your order number and we'll move it.
Where can I reach you about a query or complaint?
Call or WhatsApp +91 9992225412 (9 AM – 8 PM, all days), or email support@changekro.in.
Need help with an order you've booked?
Open your orders to check the status, pickup slot and payment, or ask us to change the pickup time.
Your old phone is worth more than you think.
Get a fixed price in about a minute. Free pickup at your door, money before you hand it over.